Shipping Cost:
Will depend on packaging, weight, and distances.
Shipping Times:
USA: 5-12 Business Days
Rest of World: 5-25 Business Days
Note: all delivery times provided after dispatched are approximate only and may be subject to external factors, hence we are unable to provide an exact delivery date.
PROCESSING / HANDLING TIMES:
Most orders are processed dispatched in 1-2 working days after an order is placed.
Customized items (e.g. Custom Photo Upload etc if we choose that the gift for you) will take an extra 3-5 business days to process, since each item will be unique to you.
TRACKING:
Tracking information will be available once your order has been processed. Once available, it may take 1-2 days to update and hence will not show any information during this period.
Please track your order here:
https://www.17track.net/en
https://www.statuspnr.in/usps
https://parcelsapp.com (Global Package Tracking)
As the receiver it will be your sole responsibility to track your order and submit necessary requirements to customs or couriers. If the order has been tagged as “return to sender” or “unsuccessful delivery” due to the receiver not being able to follow-up or not submitting the necessary requirements to the courier, we are not able to process any refund or replacement for free and you may need to place the order again.
MISSING PACKAGE?
On the rare occasion that your item goes missing or shows up late (more than 30 days) please contact us. If it has been lost in transit, we will try to ship you a new one immediately! But don’t forget every gift is unique to whoever is receiving. Whoever the gift is for it must always be tracked to determine if in fact it was miss in transit.
We pride ourselves on customer service and will reply in a timely fashion to resolve any issues ASAP.
LOST/STOLEN PACKAGES?
WASMG is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page and file with local police if you suspect it is in fact stolen. If you have any further questions on how to do this, please reach out to our customer support team at support@wasmg.com
DOES DUTY TAX APPLY?
In most cases duty tax does not apply because the total order cost is small. Note that it is the customer’s responsibility to check with local customs and to pay duty tax if it applies. Please contact cbp.gov.
ORDER CANCELLATIONS:
We only accept cancellations within 1 hour of the purchase time. Anything after 1 hour will NOT be accepted since we process and dispatch orders as soon as possible to ensure customers receive their parcels swiftly.
DAMAGED PACKAGES:
We’re incredibly confident in the quality of gifts we choose in according to the amount you the customer selected. Unfortunately, on the odd occasion a gift may be damaged during transit or arrive defective. If this is the case, please email us at support@wasmg.com with proof of the defective product and we will provide a choice of a free re-shipment of the gift or an immediate refund on purchase. Emails for defective gift must be sent within 10 business days of delivery of the gift.
RETURNS:
You may return your order for if the item you purchased was a sale item, or a full refund for a retail price item. Contact us for more information by emailing support@wasmg.com Packages that are received in a damaged state are eligible for returns and a refund or exchange will be initiated (Find out more on our return policy).
Note: Customized items (e.g. photo projection necklaces etc.) can NOT be returned as each item is unique.
CONTACT US:
email: support@wasmg.com